I have abstained from blogging, documenting, writing. But after a week of waiting, being frustrating, I felt I have to document or at least attempt to record this horrific experience. First, Xend had been a dependable or reliable courier until now.
The tracking number is 502006685. This was picked up from supplier on November 26, 2015. Up to now, there is still no delivery. I have received no text or calls that would make me feel that they attempted some delivery. I have so far tried to call, email, facebook, and twitter to get some human response to no success.
Based on their website and packaging, their contact number is 806 9363 wherein you would be redirected to 660 9363, i received a busy or no reply after waiting for the phone to ring
I have emailed and sent messages on their facebook account and received auto reply / apologies
Their online tracking service is also questionable, it reports :
nov 26 - pick up
nov 27 - in transit
nov 26 - re delivery
So after a week, best to blog about it to inform and release my frustration.
I am not saying they are incompetent because they have grown over the years, but I guess they might have grown too much too soon, thus in my case, there is a first failure to deliver
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